Check the active business
Confirm the business shown in the sidebar. Orders imported into a different business will not appear in the current one.
Check your import settings
In Sync & parsing, select the store and make sure the history range includes the email’s date. Check the order filters too: a cancelled order or a filtered date can hide a saved record.
Check the store’s email format
A parser supports the formats covered by its examples. A new receipt layout or an unsupported message type may need another example. Open Add parsing to contribute the missing format.
Reconnect expired access
If the inbox shows expired or revoked access, reconnect it from Accounts. A provider error means the connection or provider request needs attention; repeatedly starting sync will not necessarily fix it.
Still stuck?
Contact support with the store name, the exact on-screen error, and the approximate time. Start with the error and order reference; do not send credentials or your entire inbox.